Patient Stories

No one plans to have complications after surgery, but they sometimes occur. These stories illustrate how CosmetAssure protection helped real patients avoid financial distress when complications arose.


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Featured Story

Protection of CosmetAssure

Name: Kelly
"In follow-up I'd like to inform you that I have scheduled my procedure with your network provider, Dr. Christopher Williams of Park Meadows Cosmetic Surgery Center. I obtained a second opinion with an experienced and well-reputed surgeon in this community. He recommended performing the surgery in the same manner and quoted me an over-all cost that is $800 less than Dr. Williams' quote. After weighing my options, I chose to have Dr. Williams perform my surgery simply because I feel comforted knowing I have the insurance protection of CosmetAssure. "

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There When You Need It

Name: Dr. James Kurley
"My practice has contracted with CosmeAssure since February 2007. Prior to this, we had an unfortunate experience following a surgical procedure performed in our facility: a hospitalization cost our patient about $8,500 not covered by conventional insurance. CosmetAssure is a minimal cost for our patients, who have never objected; in fact, they consider it a small price to pay and appreciate that we have considered it. For us, it is comfort in the event we need to hospitalize another patient. On the rare occasion we have filed claim, CosmetAssure reimbursement has been prompt and consistent with what we expected. "

Extra Measure of Security

Name: Drs. Dunagan, Yates and Alison
"Dunagan Yates & Alison Plastic Surgery Center has provided CosmetAssure to our patients having Cosmetic Surgery since 2004. While we have been fortunate not to need this extra measure of security very often, there is always a possibility that a patient may develop post op complications regardless of the expertise of the surgeon, and the times that our patients have needed it for post op complications, it has been so very helpful. This is not a time that either the patient or the physician wants to worry about the costs associated with swift and comprehensive medical assistance. Providing CosmetAssure coverage to patients is one of the many ways we communicate concern for patient safety and positive surgical outcomes for our patients. We have been very pleased with the professionalism, and personal care and attention provided by the staff of Cosmetassure, and their claims processor Gallagher Bassett. The day to day processing of patient information to CosmetAssure is well organized and simple to administer. Claims, when they occur, are adjudicated fairly, and expediently. In short, CosmetAssure has the same “customer service” attitude that we expect from our own staff. The patients who have benefited from this coverage are so very appreciative that they do not need to worry about unplanned financial expenditures while they are recovering from surgery. We highly recommend CosmetAssure to other practices considering adding this extra level of service to their patients undergoing cosmetic procedures. It is an excellent practice “partner”. "

My Patients and I Have Been Very Pleased

Name: Dr. Jack Fisher
"I have been using the services of CosmetAssure for about four years. My patients and I have been very pleased with the assurance provided in the unlikely event of a complication in the month after surgery. Two years ago, I had an abdominoplasty patient develop a pulmonary embolus post operatively. The patient was very thankful for the coverage CosmetAssure provided. She came back a year later for more surgery. "

No Patient Objects to CosmeAssure

Name: Dr. Phil Haeck
"True complications from cosmetic surgery are rare but when they happen the sudden increased financial costs to the patient can add to the emotional distress of the prolonged recovery. I sleep better at night knowing that our CosmetAssure policies will prevent an additional burden for my patients. If one of my patients needs hospitalization I don’t have to worry about the added costs raising their anxiety levels even further and turning everything into a giant crisis. I truly believe this gives us an advantage when patients are shopping around visiting more than one plastic surgeon. When we tell them about CosmetAssure they are amazed that the other surgeon didn’t offer it to them. It sends a very strong message that we place their best interest first.We have never had a single patient object to the added cost of the CosmetAssure policy. In fact it is quite the opposite; they are relieved to know that if anything went bad the additional costs will be covered. Anger over additional costs during the recovery phase of a complication has been shown to be one of the root causes in almost all lawsuits. Since CosmetAssure can erase much of these money problems I truly believe this can be a deterrent to pursuing a malpractice claim down the road. And that is why I won’t do surgery without it."